Bib Stillwell BMW

Bib Stillwell BMW Star Rating

Sales4.847 comments from 90 reviewsNote that only reviews where comments were provided are shown below. Service4.298 comments from 285 reviewsNote that only reviews where comments were provided are shown below.


Our Dealership star rating is based on customer satisfaction scores from real customers who have completed a BMW Group Australia online survey following a recent sales or service transaction.

You will also see below customer comments, which accompanied some scores and which appear here unedited.

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Customer Comments

Sales
  • 5.0 Adrian Caretti was excellent in assisting me in the purchase both pre purchase and his follow up post purchase
  • 5.0 The dealer was excellent. taking the time to show me all the benefits of the car and followed up on all information requested. a lovely environement and made to feel special.
  • 5.0 Very professional and easy to deal with.
  • 5.0 I very much enjoyed dealing with Chris - great service
  • 4.0 no comment
  • 5.0 Nick Bishoff was most welcoming and informative without being 'pushy'
  • 5.0 Exceptional Service! I appreciated the time that was given to answer all our questions regarding the car, the time taken to go through the features of the car during the test drive and so forth.
  • 5.0 I was a signature away from buying a new a series mercedes. Nick was amazing from his first 'hello' to driving out of the dealership a week later with my new BMW. I only came in to compare cars.......
  • 5.0 The dealership and staff were excellent to deal with.
  • 5.0 Great communication and organisation considering we purchased from interstate. Car was as described and delivery went smoothly
  • 5.0 I'm very pleased with the dealer, starting from the follow up call up to the point where I made the purchase
  • 4.0 Good experience overall.
  • 5.0 Friendly, service with the knowledge of the product and full attention to my needs
  • 5.0 I was kept informed of my delivery date by the sales person and always kept up to date until I picked up the vehicle. Everything the sales person told me regarding my delivery was perfect.
  • 4.0 John Mac was very good to deal with, esponsive and straight to the point. Transport company was a very different story.
  • 5.0 Great customer service, helpful, friendly, & knowledgeable.
  • 5.0 very satisfied particulary with the saleperson that was involved (Daniel Coutts)
  • 5.0 The entire experience was very satisfactory, and John Tipene, at South Yarra Bib Stillwell, was excellent.
  • 5.0 Adrien Caretti was a pleasure to deal with - pleasant, and willing to help with any questions or wishes.
  • 5.0 The particular salesman I dealt with at Bib Stillwell was professional, helpful and reliable.
  • 5.0 Awesome experience. Understood my needs and over delivered customer service. Delighted
  • 5.0 The only issue related to color selection & package of extras.After finalizing both it subsequently transpired color combination not available.
  • 5.0 Extremely satisfied.
  • 4.0 Bit disappointing when lady in the next office received flowers having purchased a 3 series and I didn't..
  • 5.0 Easy to deal with Quick service Fast delivery Painless experience
  • 5.0 Having bought many new Mercedes Benz vehichles (11 in total) this was the best car purchasing experience I have ever had. From start to finish a pleasure.
  • 5.0 Extremely happy with the service provided. Who knew buying a car could be so easy and stress free :)
  • 5.0 Treated very well with courtesy. A very friendly and professional handling entirely.
  • 5.0 Adrian is great
  • 5.0 Extremely satisfied with the whole experience from point of sale to delivery.
  • 5.0 Very easy to deal with. Helpful and professional at all times.
  • 5.0 The purchase of my new X5 was so easy - sales contact was excellent and it all just happened without too much drama.
  • 5.0 the reason i giving the rate is because the service that i got from the dealers was excellent with their work and very fast servicing people
  • 5.0 Dealership very curteous
  • 5.0 The staff with whom I dealt could not have been more helpful or obliging, and were professional and friendly as well as polite
  • 5.0 It was an enjoyable experience.
  • 5.0 My wife was largely converted to her new 320 Sports based on the efforts of the sales consultant and manager from this dealership. Having been a loyal C class driver for nearly 10 years she was dissappointed with the interior of both cars (new C & new 3). The difference being that the BMW dealership worked at giving her options (some trim change was the final outcome) whilst Benz gave her a 'thats just the way it is!'
  • 5.0 We were given the opportunity to consider and drive a number of vehicles (with numerous options) at lenght; allowing us to refine our final vehicles of choice.
  • 5.0 Excellent, professional and courteous.
  • 5.0 Absolutely outstanding customer service and i would happily purchase another vehicle in the future.
  • 4.0 Overall excellent service. Only criticism is that some promised things were not delivered on time as promised.
  • 5.0 The staff were of a high quality throughout the process. They made you feel comfortable through out with a personal touch
  • 5.0 MY DEALER WAS VERY COURTEOUS, EFFICIENT AND INFORMATIVE ON ALL RELEVANT ASPECTS OF THE VEHICLE PURCHASE AND DELIVERY PROCESS. HE WAS ALSO MY HUSBAND'S DEALER AND I DIDN'T HESITATE IN ACCEPTING HIS RECOMMENDATION.
  • 5.0 The experience of buying a BMW from Bib Stillwell was excellent- Dale Parsons was sales exec. Could not have been better. Answered every question honestly - sent emails when he said he would- always pleasant and courteous - he did everything he said he would and was also helpful in guidance. First class experience - other staff were also good.
  • 4.0 Overall great experience, good salesperson, knowledgeable, precise and very welcoming and personable. The pick process was a little disjointed. I appreciate that our finance guys didn't help the process, but I may not have known the status of the purchase had i not made various contacts. Also, the sales person was away for the 2 days after purchase but we were not informed of that.
  • 5.0 I have been dealing with Nick Bishof for many years at Brighton and now at Sth Yarra. He is professional, obliging and extremely helpful.
  • 5.0 The dealership was very impressive with courteous and knowledgeable staff.
Overview


Service
  • 1.0 despite promises of a fix, my car, bought in December 2012, still has a rattle in the door which has been back to the dealership twice and is due to go again. Still I have a rattle in a new ca
  • 2.0 Vehicle was scratched between the kidneys when i picked it up
  • 3.0 Take 2hr for diagnose test is too much!
  • 3.0 I'm feeling the profits of the BMW expierience is made through the service dept and not the sale of the vehicle.
  • 5.0 The staff were absolutely wonderful. Everything was well organised and the communication during the whole process was perfect. A motoring company that others can learn from!!!!
  • 2.0 i contacted bmw due to a recall notice. car was kept for 3 days to fix electrical problems with bluetooth and usb port. not happy that a 5 year old car with 58k on the clock has these problems.
  • 4.0 Personable & professional service.
  • 5.0 Very professional
  • 4.0 Excellent exterior and interior detailing of the car after servicing found my wife's long lost, and much loved, Japanese hairclip. Thenks very much.
  • 5.0 Overall I was satisfied with the service I received. Other service issues (of a safety nature) were raised and addressed during the service and the final price, although expensive was under estimate.
  • 5.0 Lawrence (Laurence?) was superbly helpful for safety recall, service & screeching window malfunction. Car very clean afterwards.
  • 5.0 The service staff member Mr Simon Wong was very attentive and extremely helpful.
  • 4.0 Both the front seats were not cleaned and were covered with grim/grease from the replacement of the instrument cluster. Disappointed in not checking the details before handling over to the customer.
  • 5.0 Service experience was 5 star
  • 1.0 I was not advised of the cost of the service until it was completed and time to pay. I was kept waiting to be served for a long period of time (approx. 10 minutes) without any acknowledgement.
  • 4.0 It would have been amuch better experienced if pickup transport was available.
  • 3.0 THE SERVICE WAS ADEQUATE, BUT THE SALES PERSON WHO HANDLED MY SERVICE DID NOT TELL ME PRIOR THAT I HAD THE OPTION OF PAYING FOR THE PACKAGE OFFERED TO FIRST TIME SERVICE FOR MY CAR. THIS WAS WRONG. I
  • 4.0 loan car provided -good service
  • 4.0 I was totally satisfied with the dealer service representative. The only reason why I didnt give a 5 star rating is because of the cost of the service, which I found to be very high.
  • 5.0 Excellent
  • 5.0 Fantastic service, friendly, supplied a hire car which was extremely luxurious. Returned my car on time, no questions asked and provided a full quote for future works required. VERY HAPPY!!!
  • 5.0 Ifound that I was kept well informed an was looked after very well.
  • 3.0 An engine fault occurred in less than 200 km of the service and will not be rectified for two to three weeks.
  • 5.0 Completely satisfied with the service provided by Bib Stillwell South Yarra. Simon Wong who looked after me on the day was informative and professional.
  • 5.0 Very professional and friendly atmosphere.
  • 4.0 Staff were friendly and tried to accommodate my concerns.
  • 2.0 Unhappy with the way the car was returned. But the response by Michael ? was good and he arranged for my car to be washed and returned in a better condition than the previous day.
  • 5.0 always satisfied - that's why I keep coming back.
  • 5.0 Very efficient and friendly staff
  • 5.0 Service and attention to recall item were completed satisfactorily
  • 3.0 Would have been nice to have a loan vehicle to use/drive while my car was being serviced at BMW
  • 4.0 Customer service was good, there was an issue with finding the paperwork of the service as the registration had not been updated on your records
  • 5.0 Always fantastic service from this dealership.
  • 2.0 Overpriced service. Consultant rang and told me he has already started before getting approval from me.f
  • 2.0 Awful communication... drove 75 mins to be told car WAS NOT ready as promised. Service Dept couldn't even make a phone call. First Service experience was truely awful. Issue not rectified either.
  • 5.0 Serrvicen has been maintained a very high level, which I have have expeienced since the year 2000. Simon provided efficient and courteous service
  • 5.0 Well organized and streamlined. All items were explained clearly before the service. Car was clean and ready for collection at the agreed time.
  • 5.0 Assistance from the Service Department was excelent, Ashley is very attentive and was able to fully inform me of the process, costs, times etc. A great expecience.
  • 5.0 Fantastic service experience, very thorough and knowledgable.
  • 2.0 I was contacted by the wrong dealer for a safety recall on a car that was only 2 months old. I requested a drop off service - but was kept waiting 40 mins at both drop and pick up.
  • 3.0 Everything was the fine with the car itself but I was disappointed that given I signed up as a corporate client that payment was expected by credit card before I could pick up the car.
  • 4.0 Service very friendly and attentive, however had to call twice during the afternoon to find out when car was expected after initially being told it would be ready for collection at midday.
  • 5.0 Everything was handled to the highest standard from the ease of checking in to collecting the car fully cleaned.
  • 5.0 Friendly, efficient and genuinely care about the customer.
  • 4.0 The person who attended to me on the day was polite and efficient. He listened to my issues and attempted to resolve. He called me when service was completed and attended to me when I called to P/U
  • 3.0 Everyone was easy to deal with, my only problem was I pointed out a fault, they checked and said there wasnt a fault and I drove less than 3km and the fault I reported happened again.
  • 2.0 Short of staff, have to wait for a long while before I can get attention from front desk service staff
  • 4.0 My overall experience was pleasant, Harry Sotiropoulos was very professional and focused on delivery a great customer experience.
  • 4.0 Took slightly longer than expected for car to be ready to collect. Took advantage of the tea and coffee facilities and a bit of a rest in the busy day!
  • 4.0 Did not take up offer of using loan car as hire rate for 2hrs was excessive, not really customer service at all.
  • 5.0 Brilliant as ever.
  • 5.0 Thank you to your Driver team who picked me up and dropped me off home!
  • 5.0 i was very pleased with the personal approach, it made me feel very comfortable
  • 3.0 I was charged for services that should have been covered under warranty. I had to take the car back to do software upgrade which should have been checked before I drove out - huge inconvenience
  • 3.0 Primary contact in the service department was efficient/courteous. Service appeared to have been completed diligently however on the day after return of our vehicle, the oil level was found to be low.
  • 4.0 Wasn't happy about paying for the loan car
  • 4.0 The key was scuffed in a corner. Query about retro-fitting options was not followed up with a response post-service.
  • 3.0 Interaction with service staff was professional and clear. Telephone reception however was dismissive and rude leaving me particularly annoyed. Algain the car cleaning wasn't great.
  • 1.0 They did not carry out updating the computer system in my car - which was the reason I booked in for a service.
  • 5.0 I continue to have my car seviced with Stillwells although not my closest dealership because of 1. the service/repairs and the staff, both are important. Staff is the reason I don't go elsewhere.
  • 5.0 Very pleasant dealings with Simon Wong in the service department. Updates throughout day and accurate estimates of costs are the reason for the great service.
  • 4.0 The service department is friendly and helpful. They kept me informed of the progress of my card during the day and advised of extra work required and the total cost.
  • 5.0 The service on the day was execellent in every respect, however, the criticism I wish to add is, that this was the second visit for basically the same work, because a particular part was not in stock in Melbourne, and yet it was known that it needed replacement. This was of course a considerable inconvenience, as I had to travel to and from the South Yarra Dealership in peak traffic.
  • 2.0 Usually my experience is quite good, however this time I felt that when I had questions for the service representative, he was unable to provide satisfactory answers. These queries were not detailed or confusing, but it seemed that his answers were uninformed. Doesn't fill you with confidence.
  • 5.0 The assistant Simon Wongnwas extremely helpful and polite
  • 4.0 Service was very good - but I expect very good service from this Dealership and would be very disappointed with anything less.
  • 5.0 The car was serviced quickly and ready for pick-up by 11.30am that morning. They also provided a loan car for me to use while the car was being serviced.
  • 4.0 The process was simple, smooth and professional. The BMW staff member which assisted me was very friendly and helpful and made the experience much better. Although the cost was pretty high, I do recognise that major items were addressed including new brake discs etc. Overall I was happy with the experience.
  • 5.0 Ever since I bought my car from BMW dealership in South Yarra has been the best experience. Customer service is good and efficient. Thank you!
  • 5.0 Smooth, efficient and seamless experience from booking to day of service. No surprises as my expectations were well managed.
  • 5.0 Easy to contact, easy to organise and completed the diagnostic checkup without problems. Expensive for what it is but my understanding is that it takes time to do anything with the computers.
  • 4.0 Very impressed by the service experience and communication throughout the day regarding my vehicle. Followed up the next day with an item (touch up paint) which was subsequently mailed out to me.
  • 5.0 Very kind, friendly and helpful staff.
  • 5.0 The service manager went out of his way to answer all my questions and assist me including calling during the day to give me updates an feedback.
  • 5.0 My Service was handled very well.
  • 5.0 Communication was excellent !
  • 2.0 I have had my car serviced once at Oakleigh BMW and ended up waiting for nearly 2 hours when I dropped my car off. Although I had booked a car to borrow in advance, I had to wait for a new car to be registered before I could use it. The service of the car and politeness of staff was good .
  • 3.0 Service was slow, Pricing was not competitive.
  • 3.0 Car was booked in for service was told it is only a visual check (10900km). After I picked up the car service indicator was showing next service due 12000km... Why wasn't the proper service been done at the same time ? Waste of my time and disappointing
  • 5.0 I am continually astonished by the quality of the entire staff. Incredibly professional and courteous!
  • 3.0 I was happy with the dealers service but not with BMW and the man I spoke to at BMW. I was made to pay for something that I should not have considering how many KMS my car has done. I will not be buying another BMW when I buy a new car in the next year or 2.
  • 5.0 The staff at Bib Stillwell South Yarra are always very pleasant to deal with and also very efficient. I have been a customer for the last 7years.
  • 5.0 Very happy with the prompt service I received!
  • 5.0 Terrific. No complaints. It would be good if you could embed the insurance payment for the replacement car in the price of the experience.
  • 4.0 I had a warning light saying not full power go to dealer ASAP and reservation of service was difficult and therefore car could not be effectively used.Issue was with female book in clerk who just wanted to treat it as a service not a fault issue ASIDE from that the service consultant was EXCELLENT
  • 5.0 good communication, helpful and prepare to listen
  • 2.0 Poor time management 1. failed to be picked on time- I was very annoyed as I was not able to return to work on time 2. Vehicle was not ready on time
  • Response: "We have contacted the customer and have apologised for the delay that was experienced."
  • 4.0 very hot day.staff were still friendly but some appeared a little bother-possbly due to the heat
  • 3.0 I think the reception/phone answering system is really tedious. If you/re in for service that's the only day you want to communicate - it should be a more direct means of contact
  • Response: "We have thanked the customer for their feedback and have explained that we have recently introduced a Service Booking Centre which will make the whole service booking process easier."
  • 3.0 A fan belt problem with my car- the reason why I brought it in for service - was dealt with great. However, at the same time, the BMW team pointed out other problems with the car which would need future attention (including indicator connection problem). After I drove my car away from the service centre, I became aware that one of my indicators was not functioning after being checked by the BMW service team. It had been working when i brought it in for repair (but with a warning light on the dashboard). I rang the service centre immediately to advise that my indicator had been left in non-functional state. I was not happy and was worried I'd cause an accident by changing lanes without a functioning indicator. I had to leave a message to be called back by the person who was in charge of my service. In the meantime, I had to access my rear indicator and it took some time for me work out how to fix up the problematic indicator light connection by myself before being able to drive home safely, with the indicator working. Three days after my service, I finally received a call from the person managing my service.
  • Response: "We have contacted the customer and have apologised for the inconvenience that was caused."
  • 5.0 The whole experience was wonderful, easy, just drop off my car have a great cup of coffee a chat then drive away with a loan car which made me feel I was not without my car. An awesome non complicated day of getting my car serviced and not even having to think about it because BMW Oakleigh did that for me. Will definatley recommend to my friends with BM's. Will definatley take my car back to this dealership. Marie
  • 3.0 The service took more than 1 day due to parts not being available on the day.
  • 5.0 I have no complaints. Everybody was very friendly and helpful.
  • 4.0 The staff were friendly and efficient. The service was surprisingly expensive for what work was carried out
  • Response: "We have contacted the customer to thank them for the positive feedback and also to explain the invoiced items."
  • 5.0 Efficient and pleasant
  • 5.0 The team ensured that what was required to be done was done efficiently
  • 5.0 The customer service extended during vehicle servicing cannot be faulted. As a female, I love that I can trust that I will be treated fairly and with respect. It's also lovely to find my car sparkling on collection!
  • 5.0 Time restraints requested for completion of service because of commitments later in the day were met with time to spare - efforts by Simon Wong and the Service Team in achieving this were greatly appreciated I was very satisfied with the standard of service carried out
Overview


Customer Promise